Business

What a day in customer service looks like — as AI changes everything

CNBC·Oct 24, 2026 · 12:00 AM CT
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CNBC talks with customer service workers about how AI is changing their jobs. A credit card company agent says AI frees her to focus on customers, while a worker in Cardiff says AI-generated notes are often wrong and that a former employer's AI agents pushed the hardest cases onto burned-out staff.

Summary written by Readthrough from the original article. The full story, with photos and any updates, is at CNBC.

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